Last Updated: Sep 5, 2026
Privacy policy
The short version
Your privacy matters to us.
Priaashraya provides senior living and care services, and that means families sometimes entrust us with personal, health and other sensitive information. We collect only the information reasonably required to respond to enquiries, assess care needs, provide and coordinate care, maintain records, communicate with families, and operate our services.
We do not sell your personal or health information.
We take reasonable measures to keep personal information secure and restrict access to people who need it for legitimate care, administrative or legal purposes.
You may contact us if you would like to know what personal information we hold about you, correct it, withdraw consent where applicable, or request its deletion, subject to information that we are required or reasonably need to retain.
The details are set out below.
1. Who we are
Priaashraya Healthcare Private Limited operates senior living and care services in Bengaluru, including assisted living, respite and short-stay care, recuperative support, memory support, day care and active-ageing programmes.
For the purposes of applicable Indian data-protection law, Priaashraya Healthcare Private Limited is responsible for determining why and how personal data collected by us is processed.
Registered Office:
#14, Lake View Residency
Venkatala, Yelahanka
Bengaluru – 560064
Karnataka, India
Email: contact@priaashraya.com
This Privacy Policy applies to personal information collected through our website, enquiries, visits to our facilities, admission and assessment processes, residential and day-care services, activities and events, and other interactions with Priaashraya.
2. Information we may collect
The information we collect depends on your relationship with Priaashraya and the services you seek or receive.
Personal and contact information
This may include:
Name, age, date of birth and gender
Address and contact details
Email address and telephone number
Photograph or identification details where reasonably required
Details of family members, nominees, guardians or emergency contacts
Billing and payment information
Health and care information
Where required to assess or provide appropriate care, we may collect information such as:
Medical history and existing health conditions
Prescriptions and medication details
Diagnostic reports and discharge summaries
Allergies and dietary requirements
Mobility and assistance requirements
Cognitive and functional assessments
Vitals and other care observations
Details of doctors, hospitals and healthcare providers
Emergency and hospitalisation information
Other information relevant to the resident's safety, wellbeing or care
Health information is treated with particular care and is accessed only where reasonably necessary.
Enquiry information
When you contact us through our website, telephone, WhatsApp, email, social media or another channel, we may collect the information you provide about yourself or the senior for whom you are enquiring.
Please share health information through an enquiry form only where it is reasonably necessary for us to understand the care requirement.
Website and technical information
When you use our website, certain technical information may be collected automatically, including:
Device and browser information
Approximate location derived from IP address
Pages visited and time spent on the website
Referral source
Cookie and analytics information
We use this information primarily to understand website usage, improve our website and services, and measure the effectiveness of our communications and marketing.
3. How we use personal information
We may use personal information to:
Respond to enquiries about Priaashraya
Understand a prospective resident's care requirements
Determine whether our services are appropriate for an individual's needs
Manage admission and resident records
Provide senior living and care services
Support medication management and daily care routines
Coordinate consultations, investigations, hospital visits and emergency care
Communicate with residents, families, nominees and authorised representatives
Manage payments, accounts and administrative records
Maintain safety and security within our facilities
Improve the quality of our services
Manage complaints, feedback and service requests
Conduct activities, programmes and events
Maintain our website and understand how it is used
Communicate about our services where permitted
Meet legal, regulatory, accounting and other applicable requirements
We aim to use personal information only for legitimate purposes connected with our services or for purposes for which appropriate consent has been obtained.
4. Consent and care-related processing
Where consent is required, we seek consent that is appropriate to the nature and purpose of the information being collected.
A person may withdraw consent where applicable. Withdrawal of consent does not affect processing already undertaken lawfully and may not apply where information must be retained or processed for legal, safety, contractual or other permitted purposes.
In a medical emergency or other situation involving an immediate risk to a resident's life, health or safety, Priaashraya may use or share relevant information with doctors, hospitals, ambulance services, family members or other appropriate persons where reasonably necessary to protect the individual.
5. Information provided by family members
Many enquiries to Priaashraya are made by children, spouses, siblings or other family members on behalf of a senior.
If you provide personal or health information about another person, you should have appropriate authority or a legitimate reason to provide that information.
We may subsequently seek information, consent or authorisation directly from the prospective resident or their legally authorised representative where appropriate.
6. Residents who require assistance with decisions
Some residents may need assistance in understanding or exercising decisions concerning their care or personal information.
Where appropriate, we may communicate with a legally authorised guardian, nominee, family member or representative in accordance with applicable law, the resident's wishes and the circumstances of the case.
Our objective is to respect the resident's dignity, privacy and participation in decisions to the greatest extent reasonably possible.
7. Who we may share information with
We do not sell personal information.
Where reasonably necessary for care, administration or legal compliance, information may be shared with:
Doctors and healthcare professionals
Hospitals and emergency-care providers
Diagnostic laboratories
Pharmacies
Physiotherapists and other therapists
Ambulance and medical transport providers
Healthcare and resident-record technology providers
Insurance providers where applicable and authorised
Payment, accounting and professional service providers
Website, cloud, communication and technology service providers
Government, regulatory or law-enforcement authorities where required by law
We seek to limit information shared with third parties to what is reasonably necessary for the relevant purpose.
Third-party service providers may process information in accordance with their own legal obligations and contractual arrangements.
8. Photographs, videos and testimonials
Life at Priaashraya includes activities, celebrations, outings, workshops and community events, during which photographs or videos may sometimes be taken.
Photographs or videos required for internal care, identification, safety or administrative purposes may form part of our operational records.
Where identifiable photographs, videos, testimonials or resident stories are intended for public communication, our website, social media, publicity or marketing, we seek appropriate consent from the individual or an authorised representative, as applicable.
Consent for receiving care does not by itself mean that a resident has consented to the public use of their photograph, video or personal story.
Consent for future promotional use may be withdrawn by contacting us. Withdrawal will apply to future use where reasonably practicable and may not enable us to retrieve material that has already been lawfully published, printed, shared or redistributed.
9. CCTV and facility security
CCTV may be used in designated common, entrance, access and operational areas of Priaashraya facilities for resident safety, security, incident review and protection of people and property.
CCTV is not intended for areas where residents have a reasonable expectation of personal privacy.
Access to CCTV recordings is restricted to authorised persons and recordings are retained only for an appropriate period, unless they are required for investigating an incident, resolving a dispute or complying with a legal requirement.
10. Cookies, analytics and advertising
Our website may use cookies and similar technologies to help the website function, understand visitor behaviour, measure website performance and improve our communications.
We may also use third-party analytics or advertising services to understand how visitors reach and interact with our website and to measure or improve advertising campaigns.
Where required, visitors will be given appropriate choices regarding non-essential cookies and tracking technologies.
We take reasonable steps to avoid intentionally transmitting residents' medical records or identifiable health information to advertising and website analytics platforms.
You can also manage cookies through your browser settings.
11. Communications and marketing
If you enquire about Priaashraya, we may contact you through telephone, email, SMS, WhatsApp or another communication channel to respond to your enquiry and provide relevant information about our services.
Where required, promotional communications will be sent based on appropriate consent or another lawful basis.
You may ask us to stop promotional communications at any time. This will not prevent us from sending essential communications relating to an enquiry, admission, resident care, payment, safety or another ongoing service relationship.
12. How we protect personal information
We use reasonable administrative, physical and technical safeguards appropriate to the nature of the information we hold.
These may include:
Restricted access to resident and health information
Role-appropriate access controls
Password and device security
Secure storage and backup practices
Confidentiality requirements for staff
Appropriate controls for third-party service providers
Physical security at our facilities
Internal processes for handling sensitive information
No electronic system or method of storage can be guaranteed to be completely secure. We therefore continually seek to maintain safeguards appropriate to the nature of our operations and the information entrusted to us.
13. How long we retain information
We retain personal information only for as long as reasonably necessary for the purpose for which it was collected or as required for legal, regulatory, contractual, accounting, safety or medico-legal purposes.
Different categories of information may therefore have different retention periods.
Health and care records may need to be retained after a resident leaves Priaashraya where necessary for continuity of care, responding to subsequent enquiries, resolving disputes, meeting legal requirements or protecting the interests of the resident or Priaashraya.
When information is no longer reasonably required, we may securely delete, destroy or anonymise it, subject to applicable requirements.
14. Your choices and rights
Subject to applicable law and the circumstances of the request, you may contact us to:
Ask what personal information we hold about you
Request correction or updating of inaccurate information
Request deletion of personal information
Withdraw consent where processing is based on consent
Raise a concern about how your information has been handled
Nominate or authorise another person to exercise rights on your behalf where permitted by law
Certain information may not be deleted immediately where its retention is required by law or reasonably necessary for care records, financial records, legal claims, safety, fraud prevention or another legitimate requirement.
We may need to verify your identity or authority before acting on a request involving personal information.
15. Children's information
Priaashraya's services are primarily intended for adults and senior citizens.
We do not knowingly seek personal information from children through our website for the purpose of providing senior living services.
Where information relating to a child is incidentally required—for example, in connection with a resident's family, visitor information or an event—we handle it appropriately and seek parental or lawful guardian involvement where required.
16. Data breaches
If a personal data breach occurs, we will take reasonable steps to contain and assess the incident, minimise potential harm and take corrective action.
Where notification to affected individuals, the Data Protection Board of India or another authority is required under applicable law, we will make such notification in the manner and within the time prescribed.
17. External websites and services
Our website may contain links to third-party websites, social media platforms, maps, payment services or other external services.
Once you leave our website or interact directly with a third-party service, that provider's privacy practices may apply. Priaashraya is not responsible for the privacy practices of independent third-party websites or platforms.
We encourage you to review their privacy policies where appropriate.
18. Your privacy concerns
If you have a question, request or concern about personal information held by Priaashraya, please contact:
Privacy & Grievance Contact
Priaashraya Healthcare Private Limited
#13, Lake View Residency
Venkatala, Yelahanka
Bengaluru – 560064
Karnataka, India
Email: contact@priaashraya.com
We will acknowledge and address privacy-related requests and grievances within a reasonable period and in accordance with applicable law.
If a grievance cannot be resolved through our internal process, you may have the right to approach the appropriate statutory authority in accordance with applicable law.
19. Applicable law
Priaashraya handles personal information in accordance with applicable Indian data-protection, healthcare, medical-record, information-technology and other laws and regulations, as amended and brought into force from time to time.
This includes the Digital Personal Data Protection Act, 2023 and rules made under it, to the extent applicable and in force.
This Policy is governed by the laws of India. Any disputes will be subject to the jurisdiction of the competent courts and authorities in Bengaluru, Karnataka, subject to applicable law.
20. Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, technology, business practices or applicable law.
The date at the top of this page will show when the Policy was last updated.
Where a material change affects how we use personal information or requires fresh consent, we will provide appropriate notice and obtain consent where required.
A final word
At Priaashraya, personal information is often shared with us at an important stage in a family's life. We recognise the responsibility that comes with that trust.
Our approach is simple: collect what we reasonably need, use it responsibly, protect it appropriately, and respect the privacy and dignity of the people in our care.
Priaashraya Healthcare Private Limited
Family Values. Professional Care.
© 2026 Priaashraya Healthcare Private Limited. All rights reserved.